Returns & Exchanges

At hello82.shop, we want to ensure you are satisfied with your purchase, which is why we offer a 14-day return window for items in their original, unopened condition. Please note that certain limited edition collectibles and digital media may be subject to final sale restrictions.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened, includes all original inclusions like photocards or posters, and is within the 14-day delivery window.

• 2.
  Submit a Request

  Contact our support team with your order number and a clear photo of the item to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package the items to prevent damage during transit and mail them to the return address provided by our customer service team.

• 4.
  Receive Refund

  Once our warehouse inspects and approves the returned merchandise, your refund will be processed back to your original payment method within 7-10 business days.