PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.

* The claim must be submitted within 7 days of the delivery date.
* Not all claims submitted will be granted; they will be accepted upon review.
* If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order.

SIGNED ALBUMS : Signed albums may take longer to ship as they depend on the artist’s signing schedule. Orders will be shipped once they arrive at our local facilities from Korea. Albums may arrive without shrink wrap due to the artist(s)’ signature process. Any slight imperfections/minimal smudging of the signature and any marks or minor dents/damages on signed albums will not be considered defective and are not subject to return or exchange. Additionally, minor damages that may occur during the manufacturing and shipping process are also not eligible for return or exchange. Damage claims will be accepted upon review and are not guaranteed. 국내 이용 고객께서는 hello82 Help Center 이용안내 를 통해 자세한 내용을 확인하실 수 있습니다. 기타 문의사항은 Help Center 내  “Contact US” 양식 을 작성하여 문의 접수하시기 바랍니다.

ORDER INFO:

Member, album, and/or photocard versions are random and cannot be chosen unless otherwise indicated. Buying multiple albums does NOT guarantee all versions. To minimize duplicates, please avoid splitting your orders. Randomization is attempted to the best of its ability by our fulfillment centers.

NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.

　
SHIPPING (WORLDWIDE SHIPPING):
Shipment is location-based. UK orders are shipped from the UK. The rest of the European orders are shipped from Germany. Asian orders are shipped from Korea. All other countries’ orders (US, etc.) are shipped from LA. hello82 is not responsible for any customs fees in your country.
　

CLAIMS:

If there is something wrong with your order and you need further assistance, please submit an inquiry through the “Contact Us” Form to get help from a representative.

You MUST submit your unboxing video within 7 days of your delivery date.

Claims submitted after the 7 days or without the unboxing video may be rejected.

　

GROUP ORDERS:

Please submit an inquiry through the “Contact Us” Form for any group order inquiries. Discounts may be considered based on order quantity.

NOTE: The availability and purchase conditions may vary depending on the product.

INCLUSIONS:

[PHOTOBOOK VER.]

• Outbox case / 205*240*36.5mm / 1ea
• Photobook / 185*230mm / 136p / 1ea
• Sticker / 95*50mm / 8ea (1 set)
• Envelope/ 170*115mm / 1ea
• Poster / 297*420mm / 1ea
• Photocard / 55*85mm / 3ea out of 21 random
• CD / 120*120mm / 1ea