Frequently Asked Questions
Everything you need to know about your K-Pop shopping experience.
How long does shipping take for pre-order items?
Pre-order items typically ship within 3–7 business days after the official release date. You will receive a tracking number via email once your package is on its way.
Does my purchase count toward the HANTEO and CIRCLE charts?
Yes, all album sales made on hello82.shop officially count toward the HANTEO and CIRCLE (formerly Gaon) charts, supporting your favorite artists' rankings.
What is your return policy for opened albums?
Due to the collectible nature of K-Pop merchandise, we only accept returns for items that are unopened and still in their original shrink-wrap. Damaged or defective items must be reported within 7 days of delivery with an unboxing video.
Can I cancel my order after it has been placed?
Order cancellations are only possible if the order has not yet entered the fulfillment process. Please contact our support team immediately if you need to request a cancellation.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout based on the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout process.